How do I speak to a person at Amtrak?

Reservations & Customer Service

1-800-USA-RAIL (1-800-872-7245) TTY 1-800-523-6590.
International Visitors. 1-215-856-7924.
Group Travel Requests. 1-800-872-1477.

How do I contact Amtrak by phone?

1 (800) 872-7245
Amtrak/Customer service

Does Amtrak have a chat?

Online Chat
Amtrak/Customer service chat

How do you board Amtrak in Chicago?

Amtrak ticketing is located in the Passenger Services Office in the breezeway in between the Great Hall and the Concourse. Alternatively, you can print and get ticket assistance at the blue Amtrak ticketing kiosks located in The Great Hall.

How can I email Amtrak?

All marketing/advertising inquiries should be sent to the following e-mail address: [email protected] The appropriate contact will respond to your request. All email inquiries should be directed to the Contact Us page on Amtrak.com and calls to the Contact Center at 1-800-872-7245.

Can you get on Amtrak at a later stop?

Technically, this is not allowed. The Amtrak Terms of Transportation states: If you do not board your train as booked, your entire reservation is subject to cancellation.

How do I text Amtrak?

Here’s how text alerts work:

When you book your tickets at Amtrak.com, click to receive text alerts and put in the number to the phone you will be traveling with.
For each reservation you make, you can choose how far in advance of your departure you want to be notified.

How early should you arrive for Amtrak?

Plan to arrive at the station at least 30 minutes before your train is scheduled to depart (Auto Train passengers should arrive at the station at least two hours prior to departure).

Can you sit anywhere on Amtrak?

Generally yes. However, Amtrak may want you to sit in a specific car depending on where you are going. A few trains split with some cars being added or removed based on traffic, and in a few cases the train being divided with parts going to two different destinations.