How do I contact Hive support?

(866) 470-9133Hive / Customer service

How do I speak to someone at Hive UK?

Phone number: 0333 202 9614.

Is hive covered by British Gas HomeCare?

Is Hive Active Heating covered under British Gas HomeCare®? Yes, all levels of HomeCare® include cover for heating controls.

How do I contact British Gas by phone?

Can I speak to someone if I have a question about buying HomeCare? You can call us on 0333 202 9668 on Monday to Friday, 8am to 8pm, or on Saturday, 8am to 2pm.

Why is hive not working?

Check that your Hive hub is connected to the mains power socket and switched on. 4. Check any Signal Boosters (formerly known as SmartPlugs) you have are switched on and in the recommended location. For Hive Active Plugs check that the electrical device you have plugged into your Hive Active Plug is switched on.

Why is my hive thermostat not connecting?

Remove the batteries and put them straight back in again. This will turn the thermostat off and on which should help establish a connection to the receiver. Place the thermostat back on the wall, the thermostat should then display a ‘Reconnecting’ message.

What time does hive chat open?

Monday to Friday 9am – 7pm
Our live chat opening hours are Monday to Friday 9am – 7pm, Saturday 9am – 5pm and Sunday 10am – 5pm.

What plugs work with hive?

TP-Link, Philips Hue and Amazon all make good smart plugs. But the great thing about our Hive Plugs is that, as well as doing all of the above, they work seamlessly with the rest of the Hive ecosystem, including our smart thermostat, lights, sensors and cameras. So you can get your home working around you.

Is Hive just for British Gas customers?

Do you have to be a British Gas customer to be able to use Hive products and services? No, you can buy Hive products and services regardless of who provides your energy.

Is there a monthly charge for Hive?

Hive Live is a monthly subscription service that gives you the following benefits: Ongoing warranty on all of your Hive products. 10% discount when you buy any Hive products. Free delivery on all orders.

Is there a free phone number for British Gas?

The Gas Emergency number is 0800 111 999 If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services emergency line immediately.

What time does British Gas customer service close?

Monday to Friday 9am-5pm
The service is free to use and is available Monday to Friday 9am-5pm.