Do you have to show your 16-25 Railcard?

A: Yes. You must show your valid 16-25 Railcard (digital or plastic) when you buy your ticket and travel on the train. If you bought your Railcard at a station, both the paper printed Railcard and the photocard must be presented.

Do you have to show your railcard on the train?

Yes. You must show your valid Railcard when you buy your ticket. You also need to have your Railcard with you on each journey and present it to staff when your ticket is checked aboard the train. Failure to present your Railcard will mean you have to pay a full fare, which is not refundable.

How do I contact Railcard?

Please call our Railcard helpline on 0345 030 4100.

Can you use a railcard if it hasn’t arrived yet?

You will need to wait 5 working days, then go to ‘Manage my Railcard’ on the 16-25 Railcard website homepage to log in to your account and apply for a replacement.

Why has my Railcard disappeared from the app?

Why doesn’t my download code work? A: If your download code isn’t working, it is likely that it has expired or has been used to activate your Railcard on too many devices. You can only store your 26-30 Railcard on a maximum of 2 devices, so you may need to remove it from an existing device to add it to a new one.

How do I replace a lost Railcard?

A: If you bought your Railcard online, please go to ‘Manage my Railcard’ on the website homepage to log in to your account and apply for a replacement. Once logged in, click on ‘Details’ under your active plastic Family & Friends Railcard, then click on ‘Replace Railcard (Lost or stolen)’.

What do I do if Ive lost my Railcard?

If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare. However, a train company will normally allow you to claim back this extra expense on the first occasion in each year where this happens.

How do I report a lost Railcard?

Once logged in, click on ‘Details’ under your active Railcard, then click on ‘Replace Railcard (Lost or stolen)’. Select ‘stolen’, then click continue and follow the instructions on the screen. You will have to provide a crime reference number, or a document given to you by the Police for a free replacement.

Is there a problem with the railcard website?

Can I still buy a Railcard? A: Our website is functioning and 99% of people are not experiencing difficulties. Additionally, you can buy a Network Railcard at any staffed National Rail ticket office in the Network Railcard area.

Why has my railcard disappeared from the app?

Can I use my railcard immediately?

In most cases, your digital 16-25 Railcard will be available to use straight away. Mature students who want a 16-25 Railcard will have to wait a little longer, as these applications are checked manually. Please allow up to 5 working days for your Railcard application to be reviewed.

Are all Railcards digital now?

A: Railcard are available offline for a period of up to 72 hours. The Railcard app on your device will continue to show your digital Railcard as long as your mobile device has connected to the internet at some point within the last 72 hours.